Last Updated: August 26, 2026
Pichu Aquatics respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, contact us, register for services, or communicate with us by phone, email, or text message.
We may collect personal information that you voluntarily provide to us, including:
Parent or guardian name
Child's name and date of birth
Email address
Telephone number
Mailing or billing information
Swimming lesson preferences and registration information
Information related to your bookings, enquiries, account, or customer service requests
Communications you send to us by email, telephone, text message, website forms, or other methods
Other information reasonably required to provide our swimming lesson services
We may also collect certain technical information when you use our website, such as your IP address, browser type, device information, and website usage information where applicable.
How We Use Your Information
We may use your personal information to:
Respond to enquiries and requests
Provide information about our swimming lessons, schedules, locations, availability, and services
Process and manage registrations and bookings
Communicate important information about your lessons or account
Send appointment, booking, schedule, payment, cancellation, closure, or service-related notifications
Provide customer support
Send promotional or marketing communications where you have provided consent or where otherwise permitted by law
Improve our services and customer experience
Maintain appropriate business and administrative records
Meet applicable legal and regulatory requirements
SMS and Text Message Communications
By providing your mobile phone number and opting in to receive text messages from Pichu Aquatics, you consent to receive SMS/text messages from us at the mobile number you provided.
Messages may include information about enquiries, swimming lesson availability, registrations, bookings, schedules, reminders, account updates, customer service, and promotional or marketing communications where applicable.
Message frequency varies and may differ from month to month.
Message and data rates may apply, depending on your mobile carrier and plan.
You may opt out of future text messages at any time by replying STOP to a message from us. After opting out, you may receive a final confirmation message. You will no longer receive SMS messages from that messaging program unless you opt in again.
For assistance, reply HELP to a message or contact Pichu Aquatics directly.
Consent to receive marketing text messages is not a condition of purchasing our services.
Mobile Information and Third-Party Marketing
We do not sell, rent, or share your personal information, including your mobile phone number or SMS consent information, with third parties for their own marketing or promotional purposes.
We may use trusted service providers to help us operate our business and deliver services, such as technology, payment, communication, website, or administrative service providers. Where personal information is provided to a service provider, it is provided only as reasonably necessary for that provider to perform services on our behalf and is subject to appropriate privacy and confidentiality requirements.
Mobile opt-in information and consent will not be shared with third parties for their own marketing purposes.
If you have consented to receive marketing emails from us, we may send you information about classes, registration opportunities, programs, promotions, and other Pichu Aquatics updates.
You may unsubscribe from marketing emails at any time by using the unsubscribe option provided in the email or by contacting us.
You may still receive essential service-related communications concerning an active booking, account, payment, cancellation, or swimming lesson where appropriate.
Cookies and Website Information
Our website may use cookies or similar technologies to support website functionality, understand how visitors use our website, and improve the user experience.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
How We Protect Your Information
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Retention of Personal Information
We retain personal information only for as long as reasonably necessary to provide our services, maintain appropriate business records, meet our legal obligations, resolve disputes, and enforce our agreements.
When personal information is no longer reasonably required, it may be securely deleted, destroyed, or anonymized in accordance with applicable requirements.
Your Privacy Choices and Rights
Depending on applicable law, you may have the right to request access to or correction of personal information we hold about you and to withdraw certain consents, subject to legal or contractual restrictions.
You may also ask us questions about how your personal information is collected, used, or disclosed.
Withdrawing consent may affect our ability to provide certain services where the information is necessary to provide those services.
Our swimming programs are designed for children, but registrations and enquiries should be completed by a parent, guardian, or other authorized adult.
We collect information about children only as reasonably necessary to administer swimming lessons, registrations, safety requirements, and related services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, business practices, technology, or legal requirements.
When changes are made, the updated version will be posted on our website with a revised "Last Updated" date.
If you have questions about this Privacy Policy, your personal information, or our communication practices, please contact us at pichuaquaticsswimclub@gmail.com
16 Winlock Park ,North York M2M 1Z2